--- title: A Leading Global Supermarket | Case Study | Resonate description: Our customer wanted to realise the value of their existing Office 365 platform and see the benefit of working collaboratively and communicating effectively. 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[Manufacturing](https://migration.resonate-ucc.com/manufacturing-industry-specialism) - Company - [Our Story](https://migration.resonate-ucc.com/resonate-about-us) - [Meet the team](https://migration.resonate-ucc.com/en/meet-the-team) - [Recruitment](https://migration.resonate-ucc.com/resonate-careers-and-vacancies) - [Case Studies](https://migration.resonate-ucc.com/resonate-case-studies) # A Leading Global Supermarket 25 October 2019 - Case Study - Retail - FMCG Posted by: [abrindley](https://migrateresources.resonate-ucc.com/author/abrindley) ![](https://f.hubspotusercontent20.net/hubfs/7385976/Leading_Global-Supermarket.jpg) ##### Problem **Our customer wanted to realise the value of their existing Office 365 platform and see the benefit of working collaboratively and communicating effectively.** ##### Solution With user experience front of mind, our team defined a solution that balanced business requirements with functionality that would deliver the most value to the user. Resonate developed a staged implementation strategy for Microsoft Teams including a global roll out of platform standard features followed by features such as Dial-in conferencing and Enterprise Voice functionality. #### Results This was one of the first major organisations to use Microsoft Teams Direct Routing on a global scale, thereby giving them an advantage over their competition. The solution was rolled out globally across 30,000 Head Office colleagues, leading to a removal of legacy dial-in and conferencing hardware and associated costs. And the implementation was a great foundation to showcase the value that Teams could also bring to other areas of the organisation. - [![](https://7385976.fs1.hubspotusercontent-na1.net/hubfs/7385976/Untitled%20design%20-%202024-02-08T152549.998.jpg)](https://migrateresources.resonate-ucc.com/transforming-business-communications-for-a-leading-law-firm) [Transforming business co ...](https://migrateresources.resonate-ucc.com/transforming-business-communications-for-a-leading-law-firm) - [![](https://7385976.fs1.hubspotusercontent-na1.net/hubfs/7385976/pexels-pixabay-416320.jpg)](https://migrateresources.resonate-ucc.com/microsoft-teams-rooms-strategy-for-enterprises-case-study) [Microsoft Teams Rooms St ...](https://migrateresources.resonate-ucc.com/microsoft-teams-rooms-strategy-for-enterprises-case-study) - [![](https://7385976.fs1.hubspotusercontent-na1.net/hubfs/7385976/pexels-valeriia-miller-3608541.jpg)](https://migrateresources.resonate-ucc.com/contact-centre-case-study-with-mazda) [Contact Centre Case Stud ...](https://migrateresources.resonate-ucc.com/contact-centre-case-study-with-mazda) - [![](https://7385976.fs1.hubspotusercontent-na1.net/hubfs/7385976/pexels-zukiman-mohamad-87236%20%281%29.jpg)](https://migrateresources.resonate-ucc.com/teams-voice-tooling-case-study) [Teams Voice Tooling Case ...](https://migrateresources.resonate-ucc.com/teams-voice-tooling-case-study) ###### Share this - [mailto:?subject=A%20Leading%20Global%20Supermarket&body=Read%20this%20post:%20https://migrateresources.resonate-ucc.com/a-leading-global-supermarket](mailto:?subject=A%20Leading%20Global%20Supermarket&body=Read%20this%20post:%20https://migrateresources.resonate-ucc.com/a-leading-global-supermarket) - [Facebook icon](https://www.facebook.com/sharer/sharer.php?u=https://migrateresources.resonate-ucc.com/a-leading-global-supermarket) - [Twitter icon](https://twitter.com/intent/tweet?text=A%20Leading%20Global%20Supermarket&url=https://migrateresources.resonate-ucc.com/a-leading-global-supermarket) - [Linkedin icon](https://www.linkedin.com/shareArticle?mini=true&url=https://migrateresources.resonate-ucc.com/a-leading-global-supermarket&title=A%20Leading%20Global%20Supermarket) ## More like this [![image of woman eating nutrition bar](https://f.hubspotusercontent20.net/hubfs/7385976/AdobeStock_257399801-scaled.jpg)](https://migrateresources.resonate-ucc.com/a-leading-food-manufacturer) A Leading Food Manufacturer - 1 Business Challenge Our customer, a global food manufacturer, was looking for the right partner to help them implement Microsoft Teams across their organisation. They needed a ... 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Company registered in England, company number: 09478886. All Rights reserved. ```json { "@context" : "https://schema.org", "@type" : "NewsArticle", "author" : { "@type" : "Person", "name" : "abrindley" }, "dateModified" : "2022-07-27T19:23:21+0000", "datePublished" : "2019-10-25T14:44:00+0000", "description" : "Our customer wanted to realise the value of their existing Office 365 platform and see the benefit of working collaboratively and communicating effectively. Read More", "headline" : "A Leading Global Supermarket", "image" : [ "https://f.hubspotusercontent20.net/hubfs/7385976/Leading_Global-Supermarket.jpg" ], "mainEntityOfPage" : { "@id" : "https://migrateresources.resonate-ucc.com/a-leading-global-supermarket", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://f.hubspotusercontent20.net/hubfs/7385976/website/resonate-logo.png" }, "name" : "Resonate UCC" } } ```