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Transforming business communications for a leading law firm
In the good old days (pre-2020), this major law firm had people primarily working in the office and using separate soft client and desk phones for communication internally and ...
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Microsoft Teams Rooms Strategy for Enterprises
Our client, a multinational food manufacturing organisation, had embarked on a global Microsoft Teams Rooms rollout, but a negative end-user experience early in the programme ...
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Contact Centre Case Study with Mazda
Mazda North American Operations needed to migrate their contact centre agents away from an outdated legacy call centre and telephony systems. They choose to take advantage of ...
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Working out the true cost and ROI of the Microsoft Power Platform in 2023
Companies can no longer afford to stand still when it comes to digital transformation. Rapid innovation in every industry is pushing organisations towards an “Adapt or Die” er ...
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Teams Voice Tooling Case Study
Resonate deployed its Teams Voice Tooling solutions into a Global Energy company with 910 sites, across 74 countries. The key aims were to achieve a more efficient and cost-ef ...
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A Leading Food Manufacturer
Business Challenge Our customer, a global food manufacturer, was looking for the right partner to help them implement Microsoft Teams across their organisation. They needed a ...
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How to Build a Centre of Excellence for Digital Transformation
What is a Citizen Developer? Citizen development refers to the creation of apps and automation by non-IT employees who see opportunities for digital transformation in their wo ...
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Using apps to create an Ecosystem within Microsoft Teams
In today’s collaboration-first environment, Microsoft Teams is rapidly becoming the centre of the modern business. Providing an all-in-one space for communication, teamwork, a ...
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Creating an Agile Environment with Apps and Automation
The age of apps and automation has arrived, enabled by a future where anyone can create, innovate, and implement new solutions into their business workflows.
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How to Approach Citizen Development and Governance with Apps and Automation
The excitement around no-code and low-code applications is growing in a world where companies need to react quickly to changes in their marketplaces with new apps and automati ...
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A Leading international Investment Bank
Business Challenge Our client, a leading international Investment Bank, discovered a large number of its staff were using an unapproved, albeit popular internet-based voice pl ...
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Using Microsoft Teams for Strategic Employee Communications
Microsoft Teams has rapidly emerged as the most popular tool for collaboration and communication in a world of hybrid and remote work. With around 145 million active users per ...
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The Benefits of a Dedicated Teams Room System
Estimated to reach a value of $9.95 billion by 2028, the video conferencing landscape has never been bigger. Driven by the rise of a new workforce, where employees can work ea ...
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Powering Employee Engagement with Microsoft Power Apps
Employee engagement has long been a problem for many business owners. Companies with high engagement levels can achieve around 21% more profit than their counterparts. Unfortu ...
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What is the Microsoft Power Platform?
Microsoft is perhaps the biggest name in the technology landscape for most buyers. Associated with everything from cloud computing to office productivity, Microsoft empowers t ...
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How expert support can help you make more of Teams
With so many people working from home, the COVID-19 lockdown has dramatically escalated the use of Microsoft Teams. However, we believe this growth would have eventually happe ...
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How to manage large meetings effectively in Teams
There are many reasons why we have meetings at work, and they come in various shapes and sizes. Some of the most common ones are for decision making, problem solving or discus ...
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How a simple Survey Monkey can enhance your Teams rollout
With the recent COVID-19 pandemic causing a widespread shift to working remotely, a massive increase in Microsoft Teams usage was only to be expected. Microsoft CEO Satya Nade ...
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How to save your information workers 4 hours a week
From steam engines to mechanisation and from the division of labour to the modern information age, we have seen significant jumps in human productivity. Each of these steps ha ...
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How to deploy Microsoft Teams successfully
What is Microsoft Teams? Microsoft Teams is not just a video conferencing tool that will help your organisation conduct business during lockdown. So much more than that, it is ...
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What's the best cloud-based VOIP telephony system?
For a small or medium sized business (SMB), finding the best cloud telephony calling system can be a bit like buying a new mobile phone and contract. There’s a bewildering ran ...
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A decade of courage manifesto
Against the backdrop of all the views and analysis on how we will work in future with the arrival of COVID-19 and the ‘new normal’, the Digital Workplace Group’s (DWG) “A Deca ...
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8 tips for inclusive video conferencing
How to make sure your video conferencing set-up is accessible and suitable for all-round better collaboration with neurotypical and neurodiverse collaborators alike. The rapid ...
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Is Slack serious competition for Microsoft Teams?
The news that Amazon and Slack have formed a global strategic partnership took many analysts by surprise. Even though it came against a backdrop of speculation about where Sla ...
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Why have Teams Champions?
Remember the training budgets we used to have to roll out new technologies? These have eroded over time mainly for financial reasons, but also because software has become more ...
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How to create and use Chatbots in Microsoft Teams
Chatbots have been around a while, in fact probably a bit longer than most people think with the first one - ELIZA - developed by MIT in 1966. They have become significantly e ...
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Resonate Launch
A New Era... Hi everyone, welcome to the first Resonate blog!
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Teams governance – who needs it?
Mention ‘governance’ to intranet and digital workplace specialists and, the chances are, you’re in for a heated debate. The key issue will invariably revolve around how much c ...
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Creating a SharePoint Communications site to compliment Teams
Do you need an Intranet?
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Why everlasting Teams meetings might not be such a bad idea
Before you look away in horror, there are compelling reasons why Teams meetings might well work better for you if they never ended. But, before we open that particular can of ...
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New features in Microsoft Teams to enhance your meetings
As competition in the collaboration and voice market hots up, the leading players such as Teams and Zoom are rapidly introducing new features and functionality.
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Meetings in Microsoft Teams: It's not just Video Conferencing!
Video Conferencing (VC) has been around ever since 1964 when AT&T launched the first ‘Picturephone’, which was so expensive it never caught on. Then many years later, at a ...
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Gartner’s new Hype Cycle – the Digital Workplace Roller Coaster
Gartner’s Hype Cycles and Magic Quadrants tend to generate lively discussions among those who work at the ‘coal face’. The latest Hype Cycle that relates to the Digital Workpl ...
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