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This multi-national needed to reduce infrastructure complexity and cost whilst at the same time providing tools to enable flexible working, encourage collaboration and exploit innovation.
Resonate delivered an adoption led approach. With change management and high user engagement at the forefront we delivered a refined release strategy, measuring and monitoring business goals during migration to ensure a consistent and robust platform that could be repeated companywide.
With a successful rollout complete, Resonate were able to remove 90,000 desk phones and 200 legacy PBXs and deliver cost savings to the business in excess of 60%.
High adoption levels led to the increases in collaboration, mobility and flexible working the company was looking for and Resonate developed a Voice Quality SLA to support the business at every step.
In addition, the business also experienced a significant increase in collaboration and was able to integrate cutting edge technologies such as Microsoft’s Hololens and Business Intelligence to drive innovation.